Last Updated: November 15, 2025
Effective Date: November 15, 2025
30-Day Money-Back Guarantee
At Pareto Cart Guard, we stand behind our product. If you’re not completely satisfied with Cart Guard PRO, we offer a full refund within 30 days of starting your free trial.
Eligibility Requirements
To qualify for a refund, you must meet all of the following conditions:
✅ Qualifies for Refund:
- Timeline: Refund requested within 30 days of starting your free trial (not purchase date)
- Usage: Less than 10% of your monthly API usage limit consumed
- Purchase Type: First-time purchase of Cart Guard PRO
- Communication: Request sent to [email protected] with your order ID and license key
❌ Does NOT Qualify for Refund:
- Requests made after 30 days from trial start date
- More than 10% API usage during trial period (indicates active production use)
- Renewal purchases (only first-time purchases eligible)
- Custom development or onboarding services (non-refundable)
- Refunds requested due to lack of technical knowledge (we offer free onboarding and support)
- Violations of our Terms of Service
- Chargebacks or payment disputes filed (contact us first)
How to Request a Refund
- Email: Send your refund request to [email protected]
- Include:
- Order ID (from purchase confirmation email)
- License key (starts with
cg_pro_...) - Site URL where plugin is installed
- Brief reason for refund (helps us improve)
- Timeline: We will process your refund within 5-10 business days
- Method: Refunds are issued to the original payment method (credit card, PayPal, or cryptocurrency)
Refund Processing Details
Processing Time:
- Credit Card: 5-10 business days (appears on your statement)
- PayPal: 3-5 business days
- Cryptocurrency (BTCPay): 1-3 business days (returned to original wallet address)
What Happens After Refund:
- Your license key will be deactivated immediately
- API access will be revoked (plugin stops validating carts)
- You will receive a refund confirmation email with transaction details
- Your site reverts to FREE tier (3 active rules, 1,000 API calls/month)
Partial Refunds
We do not offer partial refunds or prorated refunds for:
– Unused months on annual subscriptions
– Downgrading from PRO to FREE tier
– Subscription cancellations mid-billing cycle
If you cancel your subscription, you retain access until the end of your current billing period.
Subscription Cancellations
To cancel your Cart Guard PRO subscription:
- Login: Visit http://www.paretoedge.com/my-account
- Manage Subscription: Click “Manage Subscription” next to your license
- Cancel: Click “Cancel Subscription” button
- Confirmation: You’ll receive a cancellation confirmation email
Note: Cancellation does not automatically trigger a refund. You must request a refund separately (within 30-day window).
Exceptions and Special Cases
Technical Issues:
If you experienced a technical issue that prevented you from using Cart Guard PRO (e.g., server downtime, critical bug), contact [email protected]. We will evaluate on a case-by-case basis and may extend the refund window.
Fraudulent Purchases:
Refunds for fraudulent or unauthorized purchases will be processed immediately upon verification. Contact [email protected] with proof of unauthorized transaction.
Force Majeure:
Refunds may be delayed or unavailable due to circumstances beyond our control (e.g., payment processor outages, natural disasters, legal restrictions).
Contact Us
Questions about refunds? Email us at [email protected]
Response Time:
– PRO customers: Within 24 hours
– FREE customers: Within 48-72 hours
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of Cart Guard after changes constitutes acceptance of the new policy.
Pareto Cart Guard
Email: [email protected]
Website: http://www.paretoedge.com